Stay
Hotel processes and CRM
Online check-in, pre-arrival upsell, loyalty program, and a centralised guest profile. Integration with the PMS system.
AI platform for small
and independent hotels
trawell brings together five AI-supported modules that track and enhance the guest experience throughout every stage after booking — from online check-in to the review.
6 modules. Activate as you need them.
Modular architecture — start with one module, add the rest as you need (land & expand).
Guest
Communication and in-stay services
Web app with no install, accessed via QR code in the room. Room service, spa, transfer, house rules, AI chatbot in the guest's native language.
Order
QR ordering for F&B
Guests order by scanning a QR code on the sun lounger, table or bar. Waiters receive orders in real time. Integration with POS and payment providers.
Crew
Staff task orchestration
Multilingual distribution of tasks to staff via WhatsApp/Telegram — each person receives tasks in their native language, with completion confirmation.
Analytics
Prescriptive analytics
Not just dashboards — concrete recommendations for pricing, upsell, and scheduling. Predicts and prevents negative reviews before they go public.
Marketplace
Curated local experiences from vetted vendors
trawell-curated catalog of tours, tickets, taxi boats and transfers. Hotel picks the offers, guest books in the Guest app, reception confirms. 10% commission for the hotel.
Why trawell
Solutions from big vendors are expensive, locked-in and too complex for small hotels. trawell changes that.
No vendor lock-in
Open API and connectors for PMS, Phobs, POS, payment. Integrates with existing systems rather than replacing them.
No app install required
Guest scans a QR or NFC tag and uses the platform in the browser. No app download required — accessible even for older guests.
8+ languages
Montenegrin, English, Russian, German, French, Albanian, Polish, Hebrew. Real-time AI translation throughout the entire chat.
Modular
Activate only what you need. Pay only for active modules. Start with Guest, add the rest as needed.
GDPR by design
Multi-tenant isolation, encryption in transit and at rest, audit logs. AI Act compliance via certified AI Manager on the team.
Competitive pricing
Calibrated for the small and independent hotel segment. Fixed monthly subscription with no commission on transactions.
Try it now
Guest and Order modules are live. Open the demo on your phone and experience it from the guest's perspective.